whcr principles
Competence
" the ability to do something successfully or efficiently"
While I won't argue with the definition the Oxford Dictionary offers, I believe "competence" must suggest a self-awareness and sense of responsibility and purpose that a promise made becomes a promise kept, uninfluenced by considerations of time or profit.
This is how I roll.
Communication
Considering the current economic climate and skilled labor shortage in the trades, residential service providers find themselves busier than ever, most with more work and responsibilities than they would like. Given that, I can appreciate the effort to try and get more done in each day, and the temptation that ignoring texts, emails and voicemails offers.
Having spent the last 22 years in technical sales however, I've experienced first hand the non-response epidemic, and I've made a personal pledge to eradicate it, one customer at a time.
Reach out...I'll get back to you.
Cleanliness
Though I'm always doing projects around my own home (and the homes of friends and family), my tool arsenal had gotten a little too aged and idiosyncratic to survive the day-to-day usage I would need to ask of it. Knowing I needed upgrades, my wife was pretty surprised when the first thing I came home with was a cordless vacuum.
I'm sure her surprise was somewhat fueled by my general disdain for the act of cleaning in my own home, but undoubtedly she was curious why a vacuum, when there were so many other sexier tools I coveted.
My answer to her serves also as my message to you. I'm interested in building a full collection of satisfied customers, and a well-cleaned work site is high on every client's list of wants.
I intend to deliver.